Go to: Main content »


BaqueiraPASS & Accommodation

Health and safety measures for COVID-19

Baqueira Beret is getting ready for the new season with your health and safety in mind and is introducing new measures due to new regulations brought about by the current situation. Through these measures we aim to guarantee that winter sports fans can continue to enjoy activities at our resort in compliance with the health authorities’ guidelines.

Baqueira Beret, a safe resort

People enjoy winter sports outdoors in the open air, in a natural environment, so they are, by their very nature, a safe activity. Nevertheless, the resort has designed a plan to manage the facilities which will avoid congestions and guarantee that preventive measures are in place in common areas for clients and staff as stipulated by safety guidelines.

We aim to keep the resort running and at the same time minimise the risk of infection while doing outdoor activity by implementing measures of protection, social distancing and ensuring minimum contact between people.


General rules at the resort

  • Wearing a mask is compulsory.

  • Keep a safe distance from others.

  • Use hand sanitisers.

  • Regular disinfection.

  • Limited numbers in closed spaces.

  • Remember to be kind and respectful to others at all times.

  • Pay by card whenever you can throughout the resort.

  • Pin your BaqueiraPASS or BaqueiraTICKET on the left sleeve of your jacket for fast access to areas and lifts.


Ticket offices and information

  • Avoid ticket offices whenever possible.

    Recharge your ski passes online or by using the BaqueiraPASS and BaqueiraTICKET apps.

    More information about BaqueiraPASS and BaqueiraTICKET.

  • Access to the customer information and ticket offices is limited, the entrance and exit clearly signposted, and equipped with hand sanitiser and safety screens.

  • Safe distancing measures between clients when queuing at the ticket offices.

    Screens will be set up outside the offices displaying information about which counters are available.

  • Pay by card whenever you can throughout the resort.


Lift protocol

  • Most of the lifts at the resort are open air chair and ski lifts where the client is always outdoors in the fresh clean air. In the cable cars the windows are open to ensure the flow of clean air.

  • Thanks to skis and snowboards, people naturally have to keep a certain distance from each other. In addition, Baqueira Beret will measure out the distance between skiers and queues will be organised so that clients will keep a safe distance.

  • To ease the ticket checking, pin your BaqueiraPASS or BaqueiraTICKET on the left sleeve of your jacket.

  • All the ski lifts will be working to full capacity, and the Baqueira Cable car will limited to carry a maximum of 6 people.


Ski lift use

  • Wearing a mask will be obligatory when queueing for lifts and while using them.

  • Standard safety measures require that skiers leave the landing zone quickly as soon as they have arrived. Once off the lift, skiers and snowboarders have ample open spaces to do this.

  • The average time spent on a ski lift is about 7 minutes, considerably shorter than most journeys on other forms of transport, such as buses, undergrounds, trains and planes. The chair lifts move at a speed of between 2.5 and 5 metres per second depending on the type and the distance between vehicles is between 15 and 30 metres.

  • Hygiene measures will be stepped up and all ski lifts will be regularly cleaned with disinfectant.


Bars and restaurants

  • All the bars, cafés, restaurants and terraces on the resort will have QR codes with their menus on their tables. These codes can be scanned using a mobile phone.

    An online service for ordering and paying will be introduced to avoid queuing. Guests will be served at the table.

    We recommend advanced booking for à la carte restaurants (Restaurant 5 Jotas, Restaurant Bonaigua and Moët Winter Lounge).

    Self Service and Free Flow will no longer be available. All orders and payments will be managed at the table using QR codes.

    Choice on the menu will be reduced in an effort to shorten waiting time and time spent in establishments.

  • Capacity will be strictly limited in all establishments in compliance with safe distancing measures.

    Capacity in cafés will be according to the number of seating places available, according to regulations.

    Eating and drinking while standing will not be permitted anywhere in the establishments.

  • Cleaning and sanitising using chemical products for COVID-19.


Ski Service and hire

  • Online service for reserving equipment in advance.

    If you have not reserved in advance, an online service will be available for being attended in the hire service establishment, capacity permitting.

  • Limited capacity and social distancing in Ski Service centres and shops.

  • Hire equipment, ski lockers and privately-owned repaired equipment are all disinfected after every use.


Hotel Montarto

  • Flexible cancellation of booking for reasons due to COVID-19.

  • Fast online check-in and check-out service, avoiding unnecessary use of paper and guest waiting at reception.

  • Advanced booking when using any of the Hotel’s services and facilities.

  • Sanitising plans checked and updated using chemical products for COVID19.


Children’s parks - Baqueira SnowCAMP

  • All children over 6 must wear a mask.

  • Limited entrance. Reserve online in advance at least 5 days before you intend to use the park.

  • Hand hygiene.

  • All belongings disinfected before entering the parks.

  • Temperature monitoring (no one will be allowed into the park with a temperature of 37.5ºC or higher).

    No one will be allowed in showing any signs or symptoms of COVID-19.


Parking

  • Contactless payment available at payment machines in the Cable car parking area.

  • Limited capacity in lifts at the Cable car parking area.


Meeting points in clubs and ski schools

Improved spacing at meeting points of ski schools and clubs in the resort.


Ski and snowboard guarantee for season ski passes

For those who purchase a season ski pass, the resort’s management offers the Covid-19 Guarantee which guarantees 15 days skiing this winter for general season BaqueiraPASS holders. Should skiing be impossible for reasons due to the pandemic, whether at the country of origin or at the destination, or due to reasons of capacity limits imposed at the resort, season ticket holders will be able to apply for a refund for the days they have not used, up to a maximum of 15 days.


Viajes Baqueira Beret

  • Viajes Baqueira offers free cancellation of all services reserved by the client, for reasons attributed to COVID-19.

  • No need to visit our offices: all documentation will be delivered to your accommodation, and bookings can be managed by mail, telephone or whatsapp. Payments made by card.

  • All Viajes Baqueira accommodation is guaranteed to comply with current health and safety regulations.


Apartarent

  • Masks must be worn in common areas, and will be worn by Apartarent staff at all times.

  • The cleaning and maintenance staff will wear masks and gloves, and gloves will be changed for each apartment.

    Hand sanitiser is available to clients at the reception and in common areas.

  • Revised and updated disinfection plans and actions include:

    • Use of anti-virus disinfectants for COVID-19.
    • Ventilation and disinfection during room cleaning.
    • Disinfection and protection of objects delivered to the client.
    • Removal of decoration or non-essential items which are in frequent contact or use.

Recommendations to our clients

Stay at home or go home if you begin to experience any of the following symptoms:

  • muscular aches and pains
  • headache
  • loss of sense of smell or taste
  • sore throat
  • nasal congestion or a runny nose
  • nausea or vomiting
  • diarrhoea
  • temperature or shivering
  • cough
  • shortness of breath / difficulty breathing
  • tiredness.
  • Day
    25/11/20 0:30
  • Altitude
    1800
  • Temperature
    Minimum: 1.6ºC Current: 1.9ºC Maximum : 1.9ºC
  • Humidity
    59%
  • Barometer
    1019.0mb

Go to: Main content » | Top of page »